Monitoring & Quality
JPM has been established with a quality orientated approach to the business. A high degree of quality awareness is developed through continuous review of the care service we offer, training of staff and feedback from service users, their relatives and visiting professionals.
The monitoring of service user satisfaction is considered to be an important indicator as to whether we are achieving our objectives of delivering a quality service and meeting all of the service user’s requirements. Consequently we carry out reviews for each part of the service, which involves the views of the service users, relatives, visiting professionals and staff. The results of the reviews are published and an Action Plan put in place and the outcomes recorded and displayed.
We have achieved our Investors in People Award again, gaining a Bronze Accreditation in 2012. This is an external monitoring audit which is carried out every three years.